LooksVantage · Support
LooksVantage Support
Get help with a scan, report, purchase, or privacy request. Share only what is needed to locate the issue, and never send a face photo unless support specifically asks for it.
Contact
Contact support
Email support with a concise description of the problem. If the issue involves a report or purchase, include the information needed to locate it, such as the app version, device version, report ID, or transaction details you choose to share.
Do not email a face photo unless support specifically requests information needed to locate a request.
Privacy requests
Access or delete retained data
To request access to or deletion of retained remote data, email the published privacy or support address with enough information to locate the report or request. We may ask for additional information to verify and complete the request.
To delete data stored on your iPhone, open Settings → Privacy & Data → Delete All Local Data in LooksVantage. Local photos and saved results remain on the device until you delete them or remove the app.
Do not include a face photo unless support specifically requests information needed to locate a request.
Questions
Frequently asked questions
How does the free local scan work?
The free Appearance Read is designed to run on your iPhone. The app uses the camera and Apple Vision capabilities when you choose a scan, then keeps the scan photos, measurements, classifications, recommendations, plans, and saved local results on the device unless you export or share them.
What happens when I choose the paid AI report?
You choose one photo and give explicit consent before upload. LooksVantage prepares that selected image, creates an anonymous service session, and sends the prepared photo to its secure report service and OpenAI to generate the AI Appearance Report.
What photo is uploaded?
Only the selected, prepared report photo is sent. Before upload, the image is normalized to a bounded JPEG and embedded metadata such as EXIF and GPS metadata is removed. Local scan measurements and recommendations are not sent as AI-report input.
How do I delete local data?
In the app, open Settings → Privacy & Data → Delete All Local Data. This removes local photos and saved results from the device, subject to the operating system’s normal storage behavior.
How do I request remote deletion?
Email the published privacy or support address with enough information to locate the request. Do not include a face photo unless support specifically asks for it.
How do I contact support?
Use the support email shown on this page. Include the app or device version and a clear description of the issue. The expected response time is listed above once confirmed for publication.
More detail
Want to know what stays on your iPhone?
The Privacy Policy explains local scan storage, the optional AI Appearance Report, purchases, retention, security, children and age, and international processing.
Read the Privacy Policy